Mainland UK and Northern Ireland deliveries are via Royal Mail 2nd Class Signed, 3- 5 Business Days with free shipping on orders over £30.
European countries we deliver to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, and Switzerland are through Interparcel 7 - 14 Business Days and a tracking number will be provided via email upon fulfillment of the order. Janna cannot be held responsible for delays in the delivery caused by any third party. Free shipping applies on orders over £50.
Free Mainland UK and Northern Ireland shipping applies on orders over £30.
Free EU Shipping applies to the following countries on orders over £50 Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, and Switzerland.
We hope that you will love our products as much as we do, but in the event that you are unhappy with any product purchased on our website, please email us at , stating your name, address and order reference number, within 14 days of receipt of the item.
In cases where the return of goods is due to a discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Janna according to the policy below.
The Customer has a statutory right to a “cooling off” period. This period begins once the order is complete and ends 14 working days after the goods have been delivered to you. If you change your mind about the goods within this period, please return them to us within 14 working days of receipt, in a saleable condition. You are responsible for paying return shipment costs if goods are returned for this reason.
Cancellations can only be accepted before the order has been dispatched, by email at firstname.lastname@example.org. If the order has been dispatched prior to the cancellation, Janna cannot refund any monies spent on postage and packaging.
When returning items you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
The Customer must ensure that the goods are packaged adequately to protect against damage. If reasonable care is not taken, and this results in damage or deterioration of the products, the Customer will be charged for the reduction in value.
The Customer must send all returns within 30 days of receipt to:
207-211 The Vale
London W3 7QS
In the event of an order being lost by a third party, Janna bears no liability once it has left their trading premises.
Updated 27 October 2017