Terms and Conditions
Welcome to the Janna website. Please read these terms carefully, and print and keep a copy of them for your reference.
Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred to as "Janna", to the buyer hereafter referred to as the "Customer."
These terms and conditions and your use of the website are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English Court. This does not affect your statutory rights.
If you have any queries relating to these terms and conditions, please e-mail us at or calls us on +44 (0) 2070 187580
Janna is operated by Bottlemate UK Ltd.
Bottlemate UK Ltd. is a company registered in England and Wales. The company registration number is 08662287, VAT number is 264078005 and registered office is 1st Floor, 6 Gerrard Street, London W1D 5PG
Our online payment gateway is provided in a secure environment and powered by PayPal and Worldpay with payments made in sterling. We accept the following credit card payment methods - Visa, MasterCard, and American Express.
Mainland UK and Northern Ireland deliveries are via Royal Mail 2nd Class Signed, 3- 5 Business Days with free shipping on orders over £30.
European countries we deliver to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, and Switzerland are through Interparcel 7 - 14 Business Days and a tracking number will be provided via email upon fulfillment of the order. Janna cannot be held responsible for delays in the delivery caused by any third party. Free shipping applies on orders over £50.
Free Mainland UK and Northern Ireland shipping applies on orders over £30.
Free EU Shipping applies to the following countries on orders over £50 Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, and Switzerland.
We endeavour to maintain full stock availability, but in the unlikely event that an item is not available at the time of your order, you will be notified, and it will be sent to you as soon as possible.
We hope that you will love our products as much as we do, but in the event that you are unhappy with any product purchased on our website, please email us at , stating your name, address and order reference number, within 14 days of receipt of the item.
In cases where the return of goods is due to a discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Janna according to the policy below.
The Customer has a statutory right to a “cooling off” period. This period begins once the order is complete and ends 14 working days after the goods have been delivered to you. If you change your mind about the goods within this period, please return them to us within 14 working days of receipt, in a saleable condition. You are responsible for paying return shipment costs if goods are returned for this reason.
Cancellations can only be accepted before the order has been dispatched, by email at firstname.lastname@example.org. If the order has been dispatched prior to the cancellation, Janna cannot refund any monies spent on postage and packaging.
When returning items you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
The Customer must ensure that the goods are packaged adequately to protect against damage. If reasonable care is not taken, and this results in damage or deterioration of the products, the Customer will be charged for the reduction in value.
The Customer must send all returns within 30 days of receipt to:
c/o Bottlemate UK Ltd.
207-211 The Vale
London W3 7QS
In the event of an order being lost by a third party, Janna bears no liability once it has left their trading premises
Any refund due will be credited via the original payment method no later than 14 working days from receipt of returned items.
Links from Our Site
This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.
Janna takes every care possible to ensure that product descriptions, imagery, awards and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, Janna does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product or other updates have been made since the last update on jannauk.co.uk some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.
Janna will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
At Janna we are committed to keeping your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Janna site.
If there is a problem with the goods, please contact us at email@example.com. We will deal with the matter in accordance with your legal rights.
Promotions & Giveaways
All giveaways run by Janna either through this website, Instagram, Facebook or Twitter are open to UK & Selected EU residents only. The selected EU countries are Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, and Switzerland.
Jannauk.co.uk and its entire content belong to Janna, including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site. It also includes trademarks in our name and logos. These are protected by copyright laws and treaties around the world. All such rights are reserved.
Janna allows you to download to a local hard disk and print extracts from this site for personal use only. Reproduction of part or all of the contents in any form is forbidden, unless for personal use. If you require use of any of this content for any purpose outside of those set out above (including framing the site) we ask that you contact Functional Fragrances to obtain permission.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
Viruses, Hacking and other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.